Is there a deposit required?
YES. Deposit is $20.00 or 25% whichever is greater on the day you reserve the jump house. This is simply to ensure that your reservation
setup to the delivery driver. (CASH ONLY). We do not accept check payments.
Stairs & Up Hill or Down Hill?
We have a 'NO STAIRS UP HILL OR DOWN HILL POLICY'. We try to accommodate all of our customers but please remember this is at
the discretion of the driver. Inflatables range from 170 to 570 pounds. Locations without stairs but still have a lower or upper field where
you wish to setup the equipment falls under the same policy as those with stairs. Be sure to consider this prior to making your reservation
since you are still responsible for the cancellation fees.
Staking of Inflatable's
Kids Jumper Rentals will not be held responsible for any underground utilities, sprinkler systems, septic systems, electrical, rocks, etc.
when staking down inflatable's.
What time do you deliver and pick up the jumper?
Jumpers are rented for 8hrs or less, and need to be picked up no later than 7:00pm (IN SUMMER MONTHS) or (5:00PM IN WINTER
MONTHS) on the day of rental or you may chose to pay extra for a overnight rental. Overnight rentals are only permitted when the
inflatable unit is setup in the secured fenced yard and customers understand the responsibilities of stolen or damaged, If for some reason
we feel that our unit is not safe we / the delivery driver may not grant the overnight rental.
What if i have to cancel?
You may cancel at any time you wish, Please note: If your cancellation is received prior to your rental date for any reason your deposit is
not refundable. If your cancellation is received on the day of your rental due to sever weather (RAIN OR HIGH WINDS 20mph) then your
deposit is refundable or you may use the deposit towards a future rental within 180 days from the date of your cancellation.
Do you deliver and set up?
Absolutely! Our courteous drivers will deliver and set up each bounce house and insure that it is clean and in good working condition well
before your party starts and come back to take it down after the party is over. Set up normally takes about 15-20 minutes, and take down
is about 10-15 minutes. This service is included in your rental cost.
Tolerances or Size:
All dimensions stated are approximate and within industry tolerances. Sizes mentioned are to be taken as nominal. Due to the nature of
products being inflated, it is impossible to define exact sizes, variations can occur.
Product information:
All information on this site is for information purposes. We are always improving our products, so colors, design and features may vary
from those shown on our website. The merchandise dimension may vary in sizes because these are handcrafted products. Colors may
appear slightly different through this website due to computer picture resolution and individual monitor settings.
What kind of power is required?
Our bounce houses plug into a standard 110 household outlet (20AMP). We will supply the cord, and we ask that nothing else be plugged
into the outlet we are utilizing. Placement of the bounce house should be no more than 50ft from that outlet. If you would like to set up a
bounce house at a park or place without an electrical outlet within 50ft, let us know and we can arrange to use a longer 12 gauge cord or
we can arrange a generator for an additional charge.
What type of surface can the bounce house be placed on?
The safest surface is a level grassy area. However, we can set up on concrete, asphalt. Please specify when ordering which surface we will
be setting up on. Please Note: If the area where you want the inflatable unit to be placed on is not clean or if we feel it is not safe
for the unit we will simply refuse to setup the unit and cancel your order. Deposits will not be refunded as we have attempted the
delivery.
Delivery: To perform a ontime Delivery, we have our delivery time starts at 7AM, and we urge you to be awake and be home so that when
our delivery driver arrives early and sets the inflatable unit properly and securely. We do not re-deliver for any attempted deliveries, and
deposits will not be refunded and your order will be cancelled.
What preparations do I have to do?
SHUT OFF "AUTO" SPRINKLERS at least 2-3 days before your event day. Remove all pets / animal droppings (Poops) Clean the area
where the inflatable unit will be placed, cut the grass, remove all toys or dangerous objects that may cause damage to the unit.
How much room do I need to set up a bounce house?
You should have a clear area that is 15'x15' with a vertical clearance of 15'-22'. When you call to reserve your bounce house, we will let
you know the dimensions for the particular bouncer you will be renting.
Weather policy?
SAFETY FIRST! We do reserve the right to cancel the order due to RAIN or HIGH WINDS. Any cancellations due RAIN or HIGH
WINDS your deposit is refundable and also it can be used towards a future rental within 180 days. Inflatable rides must never be used if
wet inside or winds exceeding 25 mph. If there is a very high probability of rain and or high winds the day of your reservation, we will cancel
the reservation. If there is only a chance of scattered showers, it will be your decision on whether we setup or not. Once the equipment
is setup, there will be no refunds or credits given.
Are you Insured?
Yes. We are fully insured in the event of injury due to our gross negligence or malfunction of our equipment. This statement in no way
implies legal responsibility.
Please note: All individuals and/or companies that rent a bounce house are required to sign a liability waiver prior to set up. We CANNOT
set up a bounce house until the liability waiver is signed by an adult.
Insurance?
The first thing you should find out from a prospective rental company is whether or not they are insured. Moonwalk rental insurance covers
liability in case of an accident where the moonwalk company is at fault. It does not typically cover injuries or minor accidents that happen
while the moonwalk is under your supervision. So why should you care? A company that has made the effort to get insurance has made a
commitment to a safe operation. It shows longevity (fly-by-night companies don't bother with the expense of insurance) and a concern both
for your safety and the long-term success of their own company. In some states (but not all) insurance is required by state regulations. An
inflatable rental company operating without insurance is operating illegally in those states. In states without regulations, inflatable
operators should still be insured.
Do You Verify The Credit Card and Photo ID? Yes Yes Yes.... We request you to have your photo ID and Credit Card ready at the time
of delivery.The Delivery Driver have to see the photo ID and the Credit Card to verify the name and numbers on it. Our Driver will also
capture the imprint of the credit card that you have provided at the time of reservation. This is simply to prevent any kind of fraud or
chargebacks. IF NO CARD IS AVAILABLE FOR THE IMPRINT, THE DRIVER RESERVES THE RIGHT TO CANCELL YOUR DELIVERY.
NO EXCEPTIONS
Refusal To Pay/Credit Card Charge Back? If after completion of your rental you feel you were wrongfully charged for an incidental item
or inflatable damage, please contact the rental company to receive an explanation why the fee was charged. If a dispute arises out of, or
related to, the Rental Contract, Terms & Conditions Agreement or Inflatable Damage Sheet, the parties agree to first endeavor to settle
the dispute in an amicable manner by the mediation administered by the American Arbitration Association under it’s Commercial Mediation
Rules, Before resorting to arbitration or filing a credit card charge back in order to without payment of services rendered, If you file a
charge back or refuse payment without an attempt to mediate the disputed charges with the rental company and the American Arbitration
Association, you will be responsible for any and all damages, no less than $300.00, resulting from your refusal of payment. All fees and
expenses of the mediation and/or arbitration will be paid as part of the judgment to the prevailing party.
Payments and Deposits? When a credit card or credit card number has been presented or submitted to Kids Jumper Rentals for this
order, whether by phone, fax, internet, or in person, this credit card shall be used for rental reservation guarantee, cancellation charges,
payment for the rental, rental labor or services, and any applicable taxes. The credit card shall also be used for security deposit for
payment guarantee to settle any charges for equipment damage, loss, excessive cleaning, or late return. Presentation of the charge card
or card number to Kids Jumper Rentals authorizes Kids Jumper Rentals to process charges to this credit card for all charges and fees
incurred for this order. In the event the security deposit or card credit limit does not cover damages or the Client's breach of this
Agreement, the Client is still fully responsible for these charges and Kids Jumper Rentals may pursue any and all legal and equitable relief
available. If there are any discrepancies regarding any credit card charges, Client agrees to contact Kids Jumper Rentals management to
attempt to resolve the discrepancy? Client also agrees to notify Kids Jumper Rentals in writing via email to kidsjumperrentals@gmail.com at
least two-business days before initiating a charge back with their credit card issuer. Client agrees to reimburse Kids Jumper Rentals the
sum of $300.00 as reimbursement for administrative time required in responding to the charge back should the Client fail to make the
notifications detailed in this paragraph. Additionally, the Client agrees to reimburse Kids Jumper Rentals $300.00 for each credit card
charge back initiated by the Client that is later overturned with the original charges being reinstated to Kids Jumper Rentals.
Are bounce houses safe?
Yes. Our bounce houses are constructed to be as safe as possible. Each bounce house comes with a safety front step, emergency exits,
and 18 inch stake tie downs. As with any activity involving small children, an adult should supervise. This will help to insure that the few
simple rules continue to be followed and that someone is always there to assist children entering and exiting the bounce house. All of our
bounce houses are covered for weather protection (direct sun & light rain) and they have netting on all four sides to allow for greater
visibility and air circulation.
When should I reserve a bounce house?
Bounce houses are reserved on a first-call, first-serve basis. Popular Jumpers are booked 1-2 months in advance. The earlier you book,
the more choices you have. If you have a date, please reserve early. We do require a deposit. If bounce houses are available, we are able
to take same day reservations.
Can I have my party at a park?
Yes. Bounce houses are great for parks. We deliver to park of your choice 30 - 45 minutes LATE after you have occupied the space in the
park and we do recommend you that call us 1 hour prior before you leave the park when your event is finished. (WE DO NEED SOMEONE
NEAR THE BOUNCE HOUSE AT ALL TIMES UNTIL THE UNIT IS IN OUR POSSESSION) Some parks require that you have reservations
and a permit in order to have a bounce house at the park. Contact the park district for requirements in your area.
How much room do you need to bring the jumper in?
A standard walk through gate of about 3-4 feet wide is fine. We bring the unit rolled up and wheel it in on a standard hand truck (dolly). If
we are unable to fit through your gate then you have a choice to upgrade to the smaller Jumper House or you may chose to cancel the
order. A 25% restocking fee is applied. or Deposit will not be refunded as we have attempted the delivery.
How do I reserve my Inflatable Units?
Simple! Just call us at 916.256.4531 and one of our friendly "Inflatable Specialists" will reserve your choice of Inflatable unit upon deposit
or full payment has been made by credit card and issue you a order number which confirms your reservation. Also our friendly inflatable
specialists will gladly answer any questions you might have.
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